Frequently Asked Questions Page 3

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Q: Help! I've forgotten my password.

Logo MHPMHP: No problem! Just send an email to info@monsterhouseplans.com. We can't see your password, but we can reset it. We will assign a new password so you can access your account and saved plans. Once you have successfully logged in, you can change your password to anything you choose.

Q: Can I modify a set of house plans?

Logo MHPMHP: In almost all cases, yes. You may obtain a Modification Request from our designers by clicking the "Modify This Plan" button located just below the front view of the plan you are interested in. We will get back to you with a quote as soon as we get it from the designer which is usually within two days.

Q: Do your plans have everything I need to get my permits?

Logo MHPMHP: It's hard to say. It is quite possible that you will require location-specific engineering for your plan. For example, if you are building on the West Coast, your plan will most likely need seismic engineering. If you are building on the Gulf or Atlantic Coast, you will most likely need wind/hurricane engineering. If you're building in an area that experiences heavy snow loads, you will need to have beams checked to make sure they accommodate local requirements. Another climate factor is area-specific energy codes that need to be addressed. In all of these cases, you will need to consult with a professional licensed in your state. We recommend you check with your building department prior to purchasing plans so that you know what they will expect plans to include. Special restrictions apply in Nevada. Please call your local building department for further information before ordering plans for use in Nevada.

Q: What do you mean when you refer to 'total square footage'?

Logo MHPMHP: The total square footage of a house plan is the total of the areas inside the exterior face of the heated walls. It does not include areas like bonus rooms, basements, garages, porches, or decks. You cannot determine the actual square footage of a house by adding the square feet of each room because it does not include the interior walls, stairways, linen closets, etc.

Q: How can I get a Material List for the plan I want to order?

Logo MHPMHP: If a Material List is available, you will be able to order it from the Order Page. If one is not available, the lumber yard you select to purchase your lumber from will probably do it for free as a service for purchasing your lumber from them. We also offer a complete material list with our 3-D Intelligent House Plan® model that can be added to your order.

Q: The plan I'm interested in does not have a rear elevation. Can you get one for me before I purchase?

Logo MHPMHP: We most likely can. Just give us a call at 800-977-5267 or e-mail from the plan details page of the plan under Ask the Architect.

Q: Do you have photo's of the homes?

Logo MHPMHP: If we do have a photo, it will be displayed on the individual plan page. Also note that photos may not represent plans accurately due to changes made during construction.

Q: Is my privacy and credit card information secure?

Logo MHPMHP: Yes. MonsterHousePlans.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. MonsterHousePlans.com recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. Secure online ordering exactly like the big guys... At MonsterHousePlans.com we do our best to provide a safe and convenient online shopping experience. Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. This the same secure ordering security used by large online retailers like Amazon.com and Expedia.com. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers. To make sure you are accessing our secure server before you submit personal financial information, look at bottom of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed our secure server, the first characters of the address in that line should change from "http" to "https." Keep in mind, you will only see this after you click "Checkout" and have begun the checkout process. So if you have read this far and are still not comfortable ordering online or would just prefer to make your purchase via telephone, just give us a call at 800-977-5267. We would love to talk to you. Our Customer Service representatives are available Monday through Friday (excluding holidays) from 6:00am to 5:00pm Pacific time.

Q: Can you help me find a house plan?

Logo MHPMHP: If you need assistance selecting a plan or using a feature on the web site, please call our customer service department at 800-977-5267. We'll be happy to assist you with your plan search.

Q: I am a designer interested in offering my plans on your site.

Logo MHPMHP: If you are an architect or designer who currently offers the sale of your stock house plans through print &/or internet marketing, contact us for information on our generous royalty split and the ease in which you may offer your plans through MonsterHousePlans.com. If you are an architect or designer contemplating selling your designs, you owe it to yourself to explore the financial opportunity you have sitting in your drawing archives. The size of the plans makes absolutely no difference. If you are interested in investigating the opportunity of including your plans in our on-line collection, please contact us for more details.

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