Frequently Asked Questions Page 4

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Q: How long does it take to receive plans once I've ordered?

Logo MHPMHP: That depends upon the plan you order, the time you order, where the plans will be shipped to, and where they are shipped from. Many of our designers ship the same day, but some need 1-2 business days to get the plans out-the-door. Shipping may be delayed if you are ordering reversed plans or an alternate foundation. You have a variety of shipping options to chose from when placing your order. If receiving your plans by a certain date is critical, call us so that we may contact the designer for verification.

Q: Can I order plans if I don't live in the US?

Logo MHPMHP: If you live within the US or Canada, you may order on-line using our secure site or by calling 800-977-5267. If you live outside the US or Canada, you may order by calling (310) 579-2293. We accept most major credit cards as well as wire transfers.

Q: Do you have a professional designer or architect on your staff?

Logo MHPMHP: We are the only collaborative house plan site owned and operated by a licensed architect. Jeff Spring, President is an architect with 30+ years of design experience and licensed in the state of Washington.

Q: How do I contact you?

Logo MHPMHP: info@monsterhouseplans.com, 1849 West Beach Rd., Oak Harbor, WA 98277 800-977-5267 Toll Free, 310-919-0316 (fax)

Q: When will I receive my house plans?

Logo MHPMHP: We give our designers one full business day to get orders out whether they are print or electronic. Occasionally they might need an extra day or two if you’ve asked for an alternate foundation or reversing. CAD files and PDF files are not instant downloads. They will be e-mailed to you directly from the designer, not MonsterHousePlans. Keep an eye on your ‘Junk’ folder as this will have an attachment that and your internet service provider may flag it.

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